Welcome to
 Human Resources

Benefits Contact Info

Kaiser Permanente

Customer Service: 303-338-3800
To request a replacement card, ask claim eligibility and all other specialized customer inquiries.

Web Site: www.kp.org
View physician and facility listing, access personal account information, make routine appointments, order prescription refills through Direct RX, email your doctor, view test results, pose questions to online advice nurses, view current health care issues, and find answers to your general inquiries.

PacifiCare

Active Employees Customer Service: 1-800-877-9777
Change primary care physician; ask claim, eligibility and all other specialized customer inquiries.

Retiree Customer Service:
PacifiCare HMO/PacifiCare Plus: 1-800-877-9777
Secure Horizons Medicate Complete HMO: 1-800-771-4347 or 1-866-622-8055
Secure Horizons Direct: 1-866-579-8774
Change primary care physician; ask claim, eligibility and all other specialized customer inquiries.

Web Site: www.pacificare.com
View benefit summaries, provider directories, 24-hour health information and nurse line, change primary care physician, request replacement ID cards, request prescriptions through Mail Service Pharmacy, and update your address information.

Delta Dental

Customer Service: 303-741-9305
Claim, coverage and all other specialized customer inquiries.

Web Site: www.deltadentalco.com
Locate a participating dentist, verify eligibility, review up-to-date benefit information, check specific claims transactions, reimbursements, and payments, and print your own member ID cards.

Vision Services Plan (VSP)

Member Services: 1-800-877-7195
Locate a VSP network doctor.

Web Site: www.vsp.com
Locate a VSP network doctor, view personalized benefit information and learn the value of VSP.

Employee Assistance Program (EAP)

Customer Service: 1-800-640-7690
Free, around the clock confidential referral and counseling services designed to help you and your family members balance the challenges of home, work and contemporary life. EAP Specialist can help you sort through a problem, handle a crisis, advise you of resources and suggest solutions. No enrollment is necessary and is free to all DPS employees. Your benefits include face-to-face sessions with an EAP provider, 30 minutes of free advice from an attorney, and more!

Web Site: https://www.liveandworkwell.com/public/

Planned Benefit Systems (PBS)

Health Care/Dependent Care Reimbursement:
Customer Service: 1-800-800-0133
Inquire about claim status, eligibility and all other specialized customer inquiries

Web Site: www.cci-pbs.com
View account information and balance, obtain forms, request spousal card, view eligible expenses for reimbursement, and other information on healthcare and dependent care reimbursement accounts.

Claim Guidelines:
Benefit eligible employees enrolling in the HCRA and/or DCRA will be issued a special purpose MasterCard® that provides access to the Account funds. The card allows the employee to pay for eligible products and services at the point of sale without submitting a claim form and waiting for reimbursement. In most ways, the card works like any debit card except for three important differences. First, its use is limited to specific merchants based on the benefit accounts that DPS offers and the employee has selected. Second, it cannot be used at ATMs or to obtain "cash back" when making a purchase. Third, there is no PIN number associated with the card so the employee must choose "credit" at the card terminal. Using the card is fast, convenient and easy! While certain purchases will be automatically approved, others may require the employee to submit a receipt. THEREFORE, ALWAYS KEEP YOUR RECEIPTS!

To file claims other than using the card:

For the fastest turnaround use our Online Claim Submission (OCS) tool to send your request electronically.

  • To forward your Substantiation Cover Sheet and receipts via email or if you have questions specific to OCS, contact our Online Claims Submission Customer Service at ocsclaims@cci-pbs.com.

OR

Submit a completed hard copy Claim Form and valid receipts/documentation via one of the following methods:

AFLAC

Optional Personal Cancer Indemnity, Personal Accident Indemnity and Hospital Intensive Care Protection:
Marsha Hebert: 720-291-6456
marsha_hebert@us.aflac.com
Coverage inquiries and to enroll in one of the offerings.

MetLife

Optional Life Insurance:
Customer Service: 1-800-638-6420
Contact the Benefits Office for coverage inquiries and to apply for coverage.

Auto, Home and Pet Insurance:
Insurance Consultant: 1-800-438-6388
Coverage inquiries, premium cost quotes and to apply for coverage.

Quote Guidelines:
To make the most accurate comparisons, please have your current policies on hand when calling. For auto quotes, please also have the following: Social Security Number, the Vehicle Identification Number (VIN), and the driver’s license number of each member of your household.

Unum Insurance (Long-Term Care Insurance)

Customer Service: 1-800-227-4165
Coverage inquiries, premium cost quotes and to apply for coverage.

National Bond (Savings Bonds)

Customer Service: 1-800-426-9314
Inquiries and to purchase Savings Bonds through payroll deductions.

Web Site: www.nationalbond&trustco.com

Tax Sheltered Annuity

Plan 403(b)
The IRS allows full- and part-time employees of DPS to save for retirement and reduce their current income taxes. Learn more about 403(b).

Plan 457
1-877-816-0548 Option 3 or www.educatorsmoney.com

COBRA Compliance (CCI) (Continuation of benefits upon termination)

Customer Service: 1-800-800-0133

Denver Public Schools Retirement Services

Address: 3700 E. Alameda Avenue, Suite 400 Denver, CO 80209-3172
303-398-7655 between the hours of 8:00 a.m. - 4:30 p.m.

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