Benefits Contact Info
Kaiser Permanente
Customer Service: 303-338-3800
To request a replacement card, ask claim eligibility and all other specialized customer inquiries.Web Site: www.kp.org
View physician and facility listing, access personal account information, make routine appointments, order prescription refills through Direct RX, email your doctor, view test results, pose questions to online advice nurses, view current health care issues, and find answers to your general inquiries.
PacifiCare
Active Employees Customer Service: 1-800-877-9777
Change primary care physician; ask claim, eligibility and all other specialized customer inquiries.Retiree Customer Service:
PacifiCare HMO/PacifiCare Plus: 1-800-877-9777
Secure Horizons Medicate Complete HMO: 1-800-771-4347 or 1-866-622-8055
Secure Horizons Direct: 1-866-579-8774
Change primary care physician; ask claim, eligibility and all other specialized customer inquiries.Web Site: www.pacificare.com
View benefit summaries, provider directories, 24-hour health information and nurse line, change primary care physician, request replacement ID cards, request prescriptions through Mail Service Pharmacy, and update your address information.
Delta Dental
Customer Service: 303-741-9305
Claim, coverage and all other specialized customer inquiries.Web Site: www.deltadentalco.com
Locate a participating dentist, verify eligibility, review up-to-date benefit information, check specific claims transactions, reimbursements, and payments, and print your own member ID cards.
Vision Services Plan (VSP)
Member Services: 1-800-877-7195
Locate a VSP network doctor.Web Site: www.vsp.com
Locate a VSP network doctor, view personalized benefit information and learn the value of VSP.
Employee Assistance Program (EAP)
Customer Service: 1-800-640-7690
Free, around the clock confidential referral and counseling services designed to help you and your family members balance the challenges of home, work and contemporary life. EAP Specialist can help you sort through a problem, handle a crisis, advise you of resources and suggest solutions. No enrollment is necessary and is free to all DPS employees. Your benefits include face-to-face sessions with an EAP provider, 30 minutes of free advice from an attorney, and more!Web Site: www.pbhi.com
AFLAC
Health Reimbursement/Dependent Care Reimbursement:
Customer Service: 1-877-353-9487
Inquire about claim status, eligibility and all other specialized customer inquiries.Claim Guidelines:
Complete and submit a reimbursement claim form (click here) along with the following: the health plan explanation of benefits (EOB for services covered by the health plan) or an itemized bill for services not covered by the health plan, complete with the name of the provider, amount of service, and description of the services rendered. Services rendered must be incurred within the plan year and sent to AFLAC no later than 90 days following the end of the plan year. Fax your claim to 1-877-353-9256 or mail your request to AFLAC at the address noted on your claim form.Optional Personal Cancer Indemnity, Personal Accident Indemnity and Hospital Intensive Care Protection:
Marsha Herbert: 720-291-6456
Coverage inquiries and to enroll in one of the offerings.
MetLife
Optional Life Insurance:
Customer Service: 1-800-638-6420
Contact the Benefits Office for coverage inquiries and to apply for coverage.Auto, Home and Pet Insurance:
Insurance Consultant: 1-800-438-6388
Coverage inquiries, premium cost quotes and to apply for coverage.Quote Guidelines:
To make the most accurate comparisons, please have your current policies on hand when calling. For auto quotes, please also have the following: Social Security Number, the Vehicle Identification Number (VIN), and the driver’s license number of each member of your household.
Unum Insurance (Long-Term Care Insurance)
Customer Service: 1-800-227-4165
Coverage inquiries, premium cost quotes and to apply for coverage.
National Bond (Savings Bonds)
Customer Service: 1-800-426-9314
Inquiries and to purchase Savings Bonds through payroll deductions.Web Site: www.nationalbond&trustco.com
Tax Sheltered Annuity
Plan 403(b)
The IRS allows full- and part-time employees of DPS to save for retirement and reduce their current income taxes. Learn more about 403(b).Plan 457
1-877-816-0548 Option 3 or www.educatorsmoney.com
COBRA Compliance (CCI) (Continuation of benefits upon termination)
Customer Service: 1-800-800-0133
Denver Public Schools Retirement Services
Address: 3700 E. Alameda Avenue, Suite 400 Denver, CO 80209-3172
303-398-7655 between the hours of 8:00 a.m. - 4:30 p.m.